Phone Titles

The titles shown in Customer Maintenance and which phone numbers are text enabled are user configurable.

You can define the names or titles appearing on the phone number fields in Customer Maintenance. This makes it easier for staff to consistently put the cell number in the second phone number field. It is also important for clients wanting to text their customers to be selecting the correct ‘text enabled’ phone number fields. As regular customer maintenance, a CSR can check off if this is a cell number and the customer has approved us sending them text messages.

If you have multiple AR variables configured in EPASS, please make sure the phone number labels and which numbers are text enabled are the same for all branches.