Skip to main content

Using Points vs. Units

When dispatching a job, most businesses use "Units", which allows you to set the amount of time each job takes. Units works well for Service, but it can be a challenge for Sales, as you are leaving the decision making up to your Sales staff, who might not consider the complexity of the delivery.

Points are based on a ‘cubing system'—an item's dimensions and weight are taken into consideration when determining available truck space and installation time.

This guide explains how to activate Points and add them to the products you sell.

Note

This guide does not explain how to calculate Point values. It is meant for customers that already use a Point calculating method and are looking for instructions on entering that data into EPASS.

Turning Points On​

Important!

Both the Department and the Invoice Type must be configured appropriately for Points-based dispatching. If the setting is enabled at the Department level but not on the Invoice Type, points may not accumulate as expected during dispatch scheduling.

Enabling Points for Each Department​

  1. Go to Tools > System Maintenance.

  2. On the Tables tab, select Department, and then click Open.

  3. Select a Department from the list, and then click Edit.

  4. Click Accumulate Points for Call Units.

  5. Click OK.

The Department will now use Points instead of Units.

Enabling Points on Invoice Types​

  1. Go to Tools > System Maintenance > Tables > Invoice Type.

  2. Select the Invoice Type to be configured.

  3. Click Edit.

  4. Click the Settings 3 tab.

  5. Enable Accumulate Points for Call Units.

  6. Click OK to save your changes.

  7. Repeat these steps for all Invoice Types that should use Points.

Adding Points to Product Categories​

The Product table is your primary control for Points. Points are effective when your Product categories each relate to the size and installation complexity of the product. Otherwise, Points would need to be maintained at the Model level, which overrides the Product table.

To Add Points​

  1. Go to Tools > System Maintenance.

  2. On the Tables tab, select Product, and then click Open.

  3. Select a product category from the list, and then click Edit.

  4. In the Points field, enter the product's points amount.

  5. Click OK. Repeat steps 3 and 4 for additional product categories.

Adding Points to Labor and Miscellaneous Charges​

To factor in the complexity of installation and delivery, Points can be defined in Labor Rates and Miscellaneous charges.

To Add Points to Labor Rates​

  1. Go to Tools > System Maintenance.

  2. On the Tables tab, select Labor Rate, and the click Open.

  3. Select a Labor Rate from the list, and then click Edit.

  4. In the Points field, enter the rate's points amount.

  5. Click OK. Repeat steps 3 and 4 for additional Labor Rates.

To Add Points to Miscellaneous Charges​

  1. Go to Tools > System Maintenance.

  2. On the Tables tab, select Miscellaneous, and then click Open.

  3. Select a Miscellaneous charge, and then click Edit.

  4. In the Points field, enter the charge's points amount.

  5. Click OK. Repeat steps 3 and 4 for additional Miscellaneous charges.

Adding Points to Models​

Points added to a model override the point values in the Product Category. This may be useful for specific models that have a different point value than the Product Category they belong to.

To Add Points to a Model​

  1. Go to Serial Inventory > Maintenance, and search for a model.

  2. Select the model, and then click Edit.

  3. Click the Model cont. tab.

  4. In the Points field, enter the model's points amount.

  5. Click OK. Repeat steps 1–4 for additional models.

Adjusting Call Counts​

If you are switching from Units to Points, you'll have to adjust your call count amounts, otherwise, you may not be able to schedule deliveries.

To Adjust Your Call Counts​

  1. Go to Tools > System Maintenance.

  2. On the Tables tab, select Map Zone, and then click Open.

  3. Select a Map Zone from the list, and then click Edit.

  4. Enter the maximum amount of Points for each day.

  5. Click OK.

  6. Repeat steps 3–5 for additional Map Zones.

tip

In the screenshot above, it's assumed that each truck can handle 500 points per day, and there are two trucks available the first three days, and 3 trucks available on the following three days.

Final Setup Checklist for Points​

Before using Points in Dispatching, verify the following:

✅ Department has Accumulate Points for Call Units enabled.

✅ Invoice Type has Accumulate Points for Call Units enabled on the Settings 3 tab.

✅ Product Categories have Point values assigned.

✅ Any required Model overrides have Point values assigned.

✅ Labor Rates have Point values assigned (if applicable).

✅ Miscellaneous Charges have Point values assigned (if applicable).

Viewing Accumulated Points on the Invoice​

After adding models, labor, or misc lines to the invoice, you can view the accumulated Points total on the invoice's Dispatching tab in the Units field.

tip

You can manually add to the accumulated Points total by entering a value in the '+' field to the right of the Units field.

Troubleshooting​

If Points are not being calculated or displayed correctly:

This is the most common cause when a department has been configured for Points but dispatching continues to behave as though Units are being used.

See Also​

Updated

October 21, 2026