Transaction Status
The following is a list of each transaction status and what they mean.
| Status | Description |
|---|---|
| Authorized | An authorized transaction is a debit or credit card purchase for which the merchant has received approval from the bank that issued the customer’s payment card. |
| Batched | The payment has been authorized and has been placed in your daily batch. This does not necessarily mean that the payment has been fully processed; most credit transactions take some time to process. |
| Charged Back | The card holder issued a charge back on the payment. This can occur when the card holder disputes a purchase made using their credit card. |
| Failed | The payment did not go through the system. No charge will be made to the card. If a charge is present, it will fall off. |
| Partially Charged Back | A partial charge back is a charge back for any amount less than the total amount of the transaction. |
| Partially Refunded | Payment was received for the order and then refunded for a partial amount. |
| Partially Reversed | If the final capture amount is less than the authorization amount, the merchant can partially reverse the authorization so the settlement amount matches the new authorization amount and so the unused card funds can be released. |
| Refunded | Payment was received for the order and then returned for the full amount. As soon as the refund settles, the funds are sent back to the customer's bank account. The customer's bank may take a couple of days to deposit these funds, so it is normal for your customer to experience a small delay. |
| Settled After Failure | A transaction that did not communicate to the processor as "failed" and successfully batched after rendering a failed status during the initial purchase attempt. A settled after failure is considered a batched transaction. |
| Suspended at Terminal | Transactions are often suspended to quickly free up a register for a different task without losing any progress on the current transaction. For example, a store associate starts to process a customer's transaction on a mobile device but must complete it on a register that has a cash drawer. In this case, the store associate can suspend the transaction on the mobile device, and then recall and resume it on a register. |
| Voided | The payment was cancelled before it could be collected, essentially cancelling the transaction. When a transaction is voided, it shows up as a pending transaction on the customer's account for a short period of time, while the process is completing. |