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OE-20 Technician Call Analysis

This report is used to analyze technicians’ calls.  I.E. It is used to compare technician completed and incomplete calls and service time.  You must be using the NARDA codes (lack part, call back, customer not home, etc.) field on labor lines.  These codes are used to break down the reason for incomplete calls and multiple trips.  In cases such as lack part or not home, it is critical that a zero dollar labor line be added to the invoice with the appropriate NARDA code for EPASS to accumulate correctly.

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Report Parameters​

  • Date From and To:  This is the invoice finish date range.
  • Accumulate Calls based on Trip number:  If this box is checked, it will accumulate calls based on the NARDA code on Labor lines.  If there is more than 1 labor line for the same trip per tech then the NARDA code from first labor line is used to accumulate calls.
  • Process:  The report can be run for either current invoices or archived invoices.

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