Skip to main content

OE-40 Service Cycle Time

This report gives you a breakdown of how long it takes to complete a call. I.E. It will show time elapsed between taking a service call (Invoice Start Date) and completing it (Last Schedule Date). This allows you to compare how one brand is doing against another, product, technician and others.

OE-40_image1

REPORT PARAMETERS​

  • Invoice Finish Date From and To: This is the invoice finish date range.
  • Invoice Type: This option will let you select one or multiple invoice types.
  • Invoice With Parts: The options are All invoices, Only Invoices with Parts, and Only Invoices without Parts.
  • Zip Code From & To: This is the service at customer’s Zip code.
  • OEM: This option will let you select one or multiple OEMs (Original Equipment Manufacturer).
  • Brand: This option will let you select one or multiple brands.
  • Product: This option will let you select one or multiple products.
  • Technician: This option will let you select one or multiple technicians.
  • Group By: Report can be grouped in different ways:
    • Brand
    • Brand/Product
    • Product
    • Product/Brand
    • Technician
    • Zip code
  • Report Type: Report can be run in either summary or detail.
  • Include Cancelled Invoices: If this box is checked then it will include any job statuses that have been designated as a Cancelled status.
  • Exclude Saturday: If this box is checked then it will exclude Saturday from the number of days calculation.
  • Exclude Sunday: If this box is checked then it will exclude Sunday from the number of days calculation.

OE-40_image2