GL Account Not on Master
If you do not feel comfortable completing these steps, please call our Technical Support Team.
While trying to post invoices, you see the following:
While trying to post AR, AP or GL, you see the following:
This means there is a dollar figure that is trying to be posted to a GL account that doesn’t exist in GL > Master Maintenance. This is the master list of all GL account numbers that EPASS can use for your organization.
In order to post, we need to find the entry with the incorrect GL Account number and correct it.
If viewing the preview posting, you are typically provided with the invoice number to make finding and correcting a bit easier. You will still need to correct the entry that is trying to post but this assists in tracking down where it came from as well so that can be corrected. Invoice Posting will not let you proceed with an invalid GL account.
If this error is from AR, AP or GL posting, open Transaction Processing in the subsystem you are trying to post (I.E. AR or AP).
If Search For is populated, remove the contents and then click Search.
The screen will populate with all the transactions that are sitting ready to be posted.
Scroll through until you find the question marks in the GL Acc column.
If you know what account the amounts are supposed to be posted to, you can highlight the line and click Edit to correct the GL account number.
If you aren’t sure, you can open the invoice and take a look at what the amounts represent. Maybe it’s a model or a miscellaneous code. That should help you determine which GL account it should be posted to.
Once you have corrected that, you can complete the posting.
If you discovered a miscellaneous code or model or similar is going to the wrong account, this will typically keep happening until the configuration is corrected. Give our technical support team a call for assistance with this, if you are unsure what to do.