📄️ About Merchant Track
Merchant Track is our online payment portal used to access transactions made with EPASS Pay. You can use this tool as a way to view detailed information on all of your transactions, fees, and deposits.
📄️ Merchant Track Security Options
There are several security options that control access and functionality of Merchant Track. Make sure to review this topic and all the security options available before assigning options to your users or groups.
📄️ Searching for Transactions
The transaction search is the most used feature in Merchant Track because you can find a specific transaction or set of transactions. Additionally, you can confirm a refund for a customer went through or find out why a customer's payment failed.
📄️ Viewing Reports
Merchant Track and EPASS Pay have several built-in reports that you can use to review deposit, sales transaction, and chargeback activity in addition to monthly statements and general reports.
📄️ Activating Terminals
You can activate new payment terminals through Merchant Track. Make sure that you have already connected the terminals to your network before you activate them. Follow the instructions that came with the terminals to connect them to your network.
📄️ Transaction Status
The following is a list of each transaction status and what they mean.