Troubleshooting

“My scanner is scanning the wrong barcode.”

If the scanner is targeting the wrong barcode, try the following:

Enable Picklist Mode

1. Close EPASS WMS and start the Keyboard Wedge app.

   

2. Tap 2DSettings.

   

3. Tap Picklist Mode > Base Settings > Picklist Mode and set it to Enable.

   

4. Open EPASS WMS. The scanner will now only register a barcode that’s under the center targeting dot.

Disable UPC-A

On this label, the second barcode (serial number) will only scan if the first barcode is blocked.

To prevent this, do the following:

1. Close EPASS WMS and start the Keyboard Wedge app.

   

2. Tap 2D Settings.

   

3. Tap UPC/EAN > UPC-A and set it to Disable.

   

Disable QR Code Scanning

On this label, the QR code is scanned instead of the barcode.

To prevent this, do the following:

1. Close EPASS WMS and start the Keyboard Wedge app.

   

2. Tap 2D Settings.

   

3. Tap QR Code > QR Code and set it to Disable.

   

Enable Interleaved 2 of 5 (BOSCH Serials Not Scanning)

Some supplier, including BOSCH, use Interleaved 2 of 5 barcodes for serials. If these barcodes are not scanning, verify that Interleaved 2 of 5 is enabled on the scanner.

Do the following:

1. Close EPASS WMS and start the Keyboard Wedge app.

   

2. Tap 2D Settings.

   

3. Tap Interleaved 2 of 5 > Interleaved 2 of 5 and make sure it is set to Enabled.