Voiding an EPASS Pay Transaction

Updated on November 14, 2023

If an error is made when taking a payment, the transaction can be voided and removed from the invoice.

Caution: We recommend that you void payments through EPASS only and not through Merchant Track. Transactions voided in Merchant Track are not reflected in EPASS and this may cause errors in your data and reporting.

Note: You can only void EPASS Pay transactions on the same day that they were taken and before they are placed in your daily batch. To see if a transaction has already been batched, you can search for the transaction in Merchant Track and view its status. If you can't void the transaction, you will have to refund it instead.

To Void a Payment:

1. Open the Invoice Detail in Edit mode.
2. Click the Payment line that you want to void.

3. At the bottom of the window, click Void.

4. Click Yes at the prompt.

The transaction is removed from the invoice and its status is Voided.

See Also:

• Refunding a Transaction
• Searching for Transactions
• Viewing Reports
• About Merchant Track